Terms of service

Last updated: October 16, 2026

These Terms of Service apply to use of loogu.com and purchases made through this website. Please read these Terms and the policies linked below before placing an order.

1. Website operator

LOOGU's website is operated by:

Legal company name: 曼亞有限公司 / MANYA BUSINESS LIMITED
Company registration number: 76919120
Registered address: UNIT 135, 1/F., 143 WAI YIP STREET, KWUN TONG, HONG KONG
Customer support: info@loogu.com

2. Products and orders

LOOGU offers outdoor clothing, camouflage products and accessories. Before placing an order, review the product description, available options, size information, quantity and order details. If any product information is unclear, please contact us before purchasing.

Provide accurate contact, billing and delivery information when ordering. Keep your order confirmation and order number for future enquiries. If you need to correct information after ordering, contact us as soon as possible. Cancellation requests are covered by the policy linked in Section 5.

3. Prices and payment

Review the currency, item prices, discounts, shipping charges and order total displayed at checkout before submitting your order. Shipping charges are shown before checkout is completed.

Payment can be made using the methods available at checkout. Use only a payment method you are authorized to use, and follow the instructions shown during checkout. Please do not send full payment-card details by email or through our contact form.

4. Shipping and delivery

Our Shipping Policy explains order processing, shipping methods and costs, international shipping and tracking. Please review it for delivery information and any applicable customs or import-charge responsibilities.

5. Returns, exchanges, cancellations and refunds

Our Returns & Exchanges policy explains eligibility, time limits, item conditions, return shipping costs, damaged or defective items, cancellations and refunds.

To request help with a return, exchange or cancellation, email info@loogu.com with your order number. Please request return instructions before sending any item. The registered address above identifies the website operator.

6. Privacy

Our Privacy Policy explains how information is collected, used and shared when you visit the website, create an account or place an order, including information about cookies and security.

7. Using this website

Use this website lawfully. Do not submit false order or payment information, introduce malicious software, interfere with the website's operation or attempt to access accounts or systems without authorization.

8. Contact and related policies

For questions about these Terms or your order, email info@loogu.com or visit our Contact Us page. Include your order number when enquiring about an existing order.

These Terms should be read together with the linked policies. They do not replace or change the shipping, return, exchange, cancellation, refund or privacy conditions stated in those policies.