Frequently Asked Questions
Help with your LOOGU order, delivery, returns and product options.
Orders & Shipping
From placing your order to delivery.
When will my order ship?
Orders are typically processed within 1–2 business days. Available shipping methods and estimated delivery times are shown at checkout.
Do you offer free shipping?
We offer free U.S. shipping on orders of $150 or more. Shipping options and charges for your delivery address are shown at checkout.
How can I track my order?
Once your order ships, we will email you tracking information. You can use the tracking link to check delivery progress. You can also review your order through your customer account.
If you need help, email info@loogu.com with your order number.
Do you ship internationally?
We ship to selected countries. Enter your delivery address at checkout to see the available options and costs. International customers are responsible for any applicable customs duties and taxes.
Can I cancel my order?
Please email info@loogu.com as soon as possible with your order number. Cancellation is not guaranteed once an order has been processed.
Returns & Exchanges
Help with returns, refunds or a problem with your order.
What is your return window?
You can request a return within 30 days of delivery. Items must be unused, in their original condition, with tags attached.
Email info@loogu.com with your order number and reason for the return to receive instructions. Please review the Returns and Exchanges policy before sending anything back.
Who pays for return shipping?
Customers are responsible for return shipping costs. If you received a damaged or defective item, contact us first so we can help resolve it.
What should I do if an item arrives damaged or defective?
Email info@loogu.com with your order number and photos of the issue. Under our returns policy, damaged or defective products can be replaced at no additional cost.
When will I receive my refund?
Our returns policy allows 7–14 business days to process a refund after we receive the returned product. Refunds are issued to the original payment method.
Products & Support
Choose your options and get help from our team.
How do I choose a size, colour or inseam?
Check the size information and measurements on the specific product page. Select the colour or camouflage pattern and size you want. Where separate waist and inseam options are shown, choose both before adding the item to your cart.
If you are unsure, email us the product link and your measurements for help.
Where can I find fabric and care information?
Please check the description and details on the product page, as materials and features vary by style. Follow the care label attached to your item. If a detail is missing, send the product link to info@loogu.com.
How do I use the refer-a-friend offer?
LOOGU offers referral savings. Email info@loogu.com for the current offer, eligibility and redemption instructions before ordering.
How can I contact LOOGU?
Email info@loogu.com or use our contact form. We respond within 24 hours. For order enquiries, include your order number so we can help you more quickly.